Leave a Voicemail or Voicemail Drop

The goal of this tutorial is to show you how to leave a voicemail using script templates and voicemail drops

Role(s)

• Team Lead
• Team Member

How To Leave a Voicemail

1. Select the Voicemail icon next to End Call
2. Choose a voicemail from the Voicemail Drop Down and click the up arrow to populate the corresponding script
3. Proceed to choose an outcome and add any additional notes then click Complete Call

How to Leave a Voicemail Drop

1. Select the Voicemail icon next to End Call
2. Click Drop Voicemail & End Call
3. Proceed to choose an outcome and add any additional notes then click Complete Call