By Role

Account Executives

Streamline every meeting, from discovery calls to negotiations

Inside Sales

Share the best emails, calls, LinkedIn connects/messages and meetings from a single place

Enablement

Delivering the latest playbooks while capturing usage and measuring results

Customer Success

Quickly ramp up inbound and outbound customer success conversations

Executives

Powerful insights and reports on conversations are yielding the best results for the business

Calls

Unlimited minutes

The power to call without the constraint of minutes

Power Dialer

Save time between calls by auto dialing the next contact

Call recordings

Capture the moments that matter with call recordings

Single sided call recordings

Capture a single side of a conversation for training purposes

Grids

Use grids to organize call tasks with emails, LinkedIn Connects, and Meetings to create prospecting sequences

Custom Call Display

Set a custom number that will send all recipients back to

Transcripts

Call transcripts make it easier to understand what was said in a call

Localized calling

Use numbers local to the destination dialed

Voicemail Box

Create a personalized voicemail box and receive voicemails

Whisper

Give coaching tips and suggestions directly to one participant

Barge

Join a conversation to support and enable team members using barge

Transfer

Move a call from your Upmarket to a cellphone or another number

International phone numbers

Call anywhere in the world with numbers from over 100+ countries

SMS

Send SMS with ease directly from Upmarket using templates

CRM

Custom Fields

Create custom fields to suite our business

Custom Layouts

Display information in a way that makes the most sense for your business

Pipeline

Manage every deal to completion using custom pipeline fields

Accounts

Manage all of your account data in one place

Contacts

Collect and act on contact information seamlessly, including custom contact fields

Leads

Collect lead information from lead intake forms

Data Intake

Upload individual records or add them in bulk easily via CSV or API

Data Extracts

Gather all of your data at once using custom data extracts and APIs

Playbooks

Conversations

Power every conversation from discovery to negotiation with playbooks

Discovery Questions

Create discovery questions and answers that collect data and save it to your CRM

Objection Responses

Respond easily to objections and own conversations

Battlecards

High value talking points for competitive products and services

FAQs

Answer frequently asked questions with ease and a high level of information

Email Templates

Respond with easy using conversation specific email templates

Outcomes

Set meeting and call outcomes specific to your business

Teams

Workflow

Give every team a workflow and playbook specific to their role from start to finish

Access

Limit access to streamline the experience for each team

Invites

Invite new team members with a click of button

Email

Team Inbox

Give an entire team the access they need to follow up to conversation

Templates

Respond with easy using conversation specific email templates

Automation

Schedule emails, send in batches, or send email blasts with automated follow-ups

Read, Click and Open Rate

Know when your emails have been interacted with

Grids

Combine emails with phone calls and other interactions using Grids

Meetings

Playbooks

Create playbooks for every customer facing meeting with ease

Library

Create a library of successful calls that can be shared with anyone

Template

Use a meeting template to use industry best practices from the start

Coaching Moments

Upmarket’s AI will analyze the meeting to present data and coaching moments

Meeting Statistics

Compare successful meetings to all other meetings using real data

Transcripts

Complete records of calls that are easy to read and scan for important information